Infineon (31 Aug 2021) - Problem Statement (1)
Objectives:
- Automate tasks assignment and prioritisation based on technical requirements and technicians’ profiles.
- Optimise execution with a grouping of tasks to improve efficiency.
- Predict the demand vs supply and forecast the overtime planning.
- Identify the technical competency gap among technicians.
Desired Outcomes:
- Over 34 technicians with different skillsets for operation and engineering tasks are complex and vary widely, from logistical units collection to equipment setup.
- To have a one-stop solution platform between managers, engineers and technicians.
- Interactive solution on a mobile device for technicians to receive notifications and report efficiently.
- If the execution of tasks can be on auto-pilot mode and optimised continuously driven by data analytics, this would significantly improve work efficiency.
Current Limitations:
- Engineers need to manually book the necessary resources, including equipment and technicians’ availability.
- Independent systems are used to check and book different resources, e.g. equipment booking, technician scheduling, engineering samples, etc.
- Manual and tedious effort on engineers to communicate, cross-check, and set priorities with managers and teammates.
