Overview
We are in a time of exciting change full of opportunity. Digital services are helping organizations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterized by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.
The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.
The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).
This course may be eligible for PMI’s PDUs.
Course Description & Learning Outcomes
ITIL Guiding Principles and DITS Decision
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
Concepts for Digital Strategy
Digital Technology
Digital Business
Digital Organization
Digitization
Digital Transformation
Business strategy and business models Digital and IT Strategy
DITS and the components of the ITIL Service Value System
Factors affecting DITS
PESTLE external analysis
Four Dimensions of Service Management internal analysis
Viability during digital disruption
Agility, resilience, lean, continuous and value co-creation
Analysing VUCA factors for DITS
Three Levels of digital disruption
Factors influencing an organization’s market/industry positioning
Tools to determine appropriate digital organization market positioning
Strategic approaches for market relevance and operational excellence
Customer journeys
Omni-channel delivery and support
Context-sensitive delivery and support
Customer analytics
Customer feedback and 360º approaches
Achieving operational excellence in the four dimensions
Financial policies in DITS
Portfolio optimization
Funding approaches for projects, products and service
Strategic approaches for market relevance and operational excellence (ctd)
Balancing the cost of innovation and operation
Charging models
Risk and Opportunities in DITS
Risk management in a digital organization
Identifying and assessing risk
Risk posture and balancing risks
Innovation elements and techniques
Develop an innovation culture
Advocating a Digital and IT Strategy
Digital readiness assessment
Define and communicate a vision and strategy
Business cases to advocate DITS
Implementing a Digital and IT Strategy
Operating models for digital organizations
Strategy coordination and implementation
Approaches to Parallel Operating Models
Assessing the success of DITS
Activities of a digital transformation programme
Recommended Prerequisites
Candidates must already have either:
• A certificate in ITIL4 Foundation OR
• ITIL4 Managing Professional Transition Module
AND
• Demonstrate a minimum of three years of managerial experience
There are no pre-course reading materials required for this course.
Schedule
End Date: 18 Apr 2024, Thursday
4 days, 9am – 5pm
Location: 243 Beach Rd, #02-01 , 189754Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| Start Date: 15 April | 9am to 5pm |
| End Date: 18 April | 9am to 5pm |
Pricing
Course fees: This course is accredited under IBF Standards Training Scheme and is also eligible for SkillsFuture Credit
