Overview
Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.
ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.
Course Description & Learning Outcomes
On completion of this course, the following learning outcomes will be achieved:
Understand key service management concepts
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of selected ITIL practices with focus on key selected practices
Recommended Prerequisites
There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.
Schedule
Date: 02 Feb 2026, Monday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 190 Middle Rd, #20-02 Fortune Centre, 188979
Date: 13 Apr 2026, Monday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 190 Middle Rd, #20-02 Fortune Centre, 188979
Date: 01 Jun 2026, Monday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 190 Middle Rd, #20-02 Fortune Centre, 188979
Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| Module 1: Introduction | What is ITIL? ITIL 4 Certification Journey Course Objectives About the Course |
| Module 2: Key Concepts of Service Management | Value & Service Fundamentals Service & Stakeholders Services & Offerings Value Co-Creation & Relationships Value Framework |
| Module 3: Key Concepts of ITIL 4 | Four Dimensions of Service Management Value Streams & Processes ITIL Service Value System (SVS) Service Value Chain |
| Module 4: Guiding Principles | Introduction to ITIL Guiding Principles The 7 Guiding Principles Applying the Principles |
| Module 5: ITIL 4 Management Practices | ITIL Practices Overview Focused Practice Overview (8 Practices) Key Management Practices – Part 1 Service Request Management Service Desk Key Management Practices – Part 2 Problem Management Continual Improvement Key Management Practices – Part 3 Service Level Management Change Enablement |
Pricing
Course fees: SGD1,000
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Project Management (Proficiency level: Beginner)
