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The Empathetic Leader: Balancing Profit, People, Purpose


May 27 2024, Monday - Oct 02 2024, WednesdaySee Schedule below for times (GMT +8:00) Kuala Lumpur, Singapore


See below for location details

, Singapore



“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou In a highly competitive, profit-oriented world, it may come as a surprise that empathy is a crucial business skill. Empathy predicts how well a manager performs—a consistent finding in Korn Ferry’s emotional intelligence research series. Research indicates that empathetic leadership enhances customer satisfaction, encourages collaborative innovation, and boosts employee engagement—all ultimately building the bottom line. The Empathetic Leader: Balancing Profit, People, Purpose is a course designed for executives and aspiring leaders. In this course, you will:

  • Uncover the transformative power of empathy on your ability to lead, inspire, innovate, and drive results

  • Boost your capacity for active listening, conflict resolution and supportive behavior through interactive classes that highlight experiential learning

  • Gain the confidence to navigate challenges, nurture relationships, and drive change through empathy-driven leadership

Discover how empathy propels success in every aspect of your leadership role. Join us to embark on a journey that not only transforms your leadership style but also resonates in the hearts and minds of those you lead.

Course Description & Learning Outcomes

At the end of this course, you’ll be able to:

  • Understand how empathetic leadership increases customer centricity, innovation, employee engagement, and profits

  • Practice characteristics and practices for empathetic leadership, such as curiosity, inquisitiveness, active listening, constructive observation and empathetic communication

  • Develop skills to better cater to your stakeholders’ diverse needs and create a unified approach, benefiting all involved parties

  • Use empathetic leadership to solve problems and innovate with a customer-centric approach, setting your business apart

  • Inspire purpose-driven teams by connecting organizational goals with individual employee goals

  • Guide teams through change, ensuring smoother transitions, higher morale, and increased buy-in

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Date: 27 May 2024, Monday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 3 Temasek Avenue, Centennial Tower #12-01, 039190

Date: 24 Jul 2024, Wednesday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 3 Temasek Avenue, Centennial Tower #12-01, 039190

Date: 02 Oct 2024, Wednesday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 3 Temasek Avenue, Centennial Tower #12-01, 039190


Course fees: SGD $2,100

Course Pricing


Instructor's Profile:

Fabian Lim, Facilitator, Korn Ferry Academy
Fabian Lim

Fabian's broad industry experience includes coaching senior leaders and delivering business leadership sessions in various sectors, including Finance/Insurance, Oil & Gas, Pharmaceutical, Chemical, IT, and Retail. He is dedicated to creating a positive impact on the personal and professional growth of his clients, with a focus on practical and impactful training that helps participants discover their potential and purpose. Fabian is committed to delivering executive education programs that enable individuals and organizations to achieve their goals and maximize their potential. His extensive knowledge, skills, and passion for coaching and leadership development make him an excellent resource for those seeking to enhance their skills and knowledge in these areas.