Overview
AI Chatbots have quickly become indispensable tools, reshaping how companies engage customers, streamline operations, and drive growth.
Just as ChatGPT captured global attention, gaining 1 million users in its first 5 days and drawing comparisons to landmark innovations like the iPhone, businesses across industries are recognising the transformative impact AI-powered chatbots can have on their operations.
The programme aims to introduce participants to AI technology and Generative AI applications, focusing on how the tools can directly enhance the organisation. Through interactive sessions, real-life case studies, and practical hands-on exercises, participants will understand what makes AI chatbots effective, learn the essentials of creating customised solutions, and discover how to implement them to solve real-world business challenges.
By the end of the program, participants will be equipped with actionable insights and the skills necessary to use AI technology to drive meaningful improvements and innovation within their roles and industry.
Course Description & Learning Outcomes
At the end of the 2-day module, participants will be able to:
Understand the essentials of Generative AI and chatbots and their transformative impact across industries.
Implement a system prompt, with specific roles tailored for various functions or industries
Learn to design and develop chatbots, powered by LLMs such as OpenAI tailored to business requirements.
Understand R.A.G (Retrieval-Augmented Generation) and how applications and organisations can tap into this technique.
Apply techniques to enhance chatbot functionality and user engagement, and gain insights into deploying and maintaining AI-driven chatbots.
Explore ethical considerations of AI and emerging trends in technology.
Recommended Prerequisites
There are no prerequisites for this programme. Prior knowledge on any of the topics is not required.
Schedule
End Date: 27 Feb 2026, Friday
Location: Singapore Management University, 188065
Pricing
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Artificial Intelligence (Proficiency level: Beginner)
